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How to allow the buyer to Complete Receipt without having to put in tracking information?

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Pintishere
New Community Member
Posted on

My buyer used Business and Services to complete a payment to me, thus, its on hold until I put in the tracking information and they put in 'Complete Receipt'. But they can't do 'Complete Receipt' until I put in the tracking information, but because its digital, there is none? How do I allow them to take the payment off hold.

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How to allow the buyer to Complete Receipt without having to put in tracking information?

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sharpiemarker
Esteemed Advisor

@Pintishere 


You can indicate that the transaction is for digital, please see:

How can I release my payment(s) on hold?

New PayPal account – payments on hold and accessing your money quicker


Note that not all transactions have the option to confirm receipt.


Kudos & Solved are greatly appreciated. 🙂

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How to allow the buyer to Complete Receipt without having to put in tracking information?

Options
Go to solution
sharpiemarker
Esteemed Advisor

@Pintishere 


You can indicate that the transaction is for digital, please see:

How can I release my payment(s) on hold?

New PayPal account – payments on hold and accessing your money quicker


Note that not all transactions have the option to confirm receipt.


Kudos & Solved are greatly appreciated. 🙂

How to allow the buyer to Complete Receipt without having to put in tracking information?

Options
Go to solution
Pintishere
New Community Member

Thanks! I really appreciate it.

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