How to allow the buyer to Complete Receipt without having to put in tracking information?

[Pintishere]

My buyer used Business and Services to complete a payment to me, thus, its on hold until I put in the tracking information and they put in 'Complete Receipt'. But they can't do 'Complete Receipt' until I put in the tracking information, but because its digital, there is none? How do I allow them to take the payment off hold.

[sharpiemarker · Accepted solution]

@Pintishere 

You can indicate that the transaction is for digital, please see:

How can I release my payment(s) on hold?

New PayPal account – payments on hold and accessing your money quicker

Note that not all transactions have the option to confirm receipt.

[Pintishere]

Thanks! I really appreciate it.