How to allow the buyer to Complete Receipt without having to put in tracking information?

Pintishere
New Community Member

My buyer used Business and Services to complete a payment to me, thus, its on hold until I put in the tracking information and they put in 'Complete Receipt'. But they can't do 'Complete Receipt' until I put in the tracking information, but because its digital, there is none? How do I allow them to take the payment off hold.

Login to Me Too
1 ACCEPTED SOLUTION

Accepted Solutions
Solved

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Pintishere 


You can indicate that the transaction is for digital, please see:

How can I release my payment(s) on hold?

New PayPal account – payments on hold and accessing your money quicker


Note that not all transactions have the option to confirm receipt.


Kudos & Solved are greatly appreciated. 🙂

View solution in original post

Login to Me Too
2 REPLIES 2
Solved

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Pintishere 


You can indicate that the transaction is for digital, please see:

How can I release my payment(s) on hold?

New PayPal account – payments on hold and accessing your money quicker


Note that not all transactions have the option to confirm receipt.


Kudos & Solved are greatly appreciated. 🙂
Login to Me Too

Pintishere
New Community Member

Thanks! I really appreciate it.

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.