How long before PP dispute manager answers my email about an issue in the PP computer software?
pjwilco
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Posted on
Dec-22-2021
02:53 PM
My refund of AUD automatically converted to USD. When it was converted back to AUD, that figure was less than the original. I was advised by AFCA to contact PP dispute manager. She doesn't take phone calls. So I sent an email. How long before I get a reply?
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4 REPLIES 4
kernowlass
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Dec-22-2021
03:49 PM
Not sure how we would know the answer to that one anymore than you do, your guess is as good as ours.
Advice is voluntary.
Kudos / Solution appreciated.
pjwilco
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Dec-22-2021
07:06 PM
PP has a policy of sellers responding to a claim within 10 days. So I was wondering if some one in this community might know if there was a similar policy when PP itself has to respond to an issue related to their infrastructure?
pjwilco
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Dec-22-2021
07:08 PM
pjwilco
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Dec-23-2021
08:47 PM
For those who don't like guessing, I got a partial response three days after sending my email to the executives for resolution. Unfortunately their response did not address the real reason that the query was raised. So I'll have lodge a complaint with AFCA, to see if they can get a more detailed response from PayPal Australia Executive team.
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