How do i get my money back?

[Bbt3]

PayPal deducted money for a hotel booking which was not made. How do i get my money refunded.

[kernowlass]

@Bbt3 

Deducted from where?

Does the transaction show on your paypal account?

What does it say on that transaction?

[Bbt3]

The money was taken from my credit card/ bank account, and it says that the issue has been reported... waiting response from seller. I can escalate 25 September?!

[PayPal_Shiva · Accepted solution]

Hello @Bbt3

Welcome to the PayPal Help Community and thanks for posting!

I understand your concern regarding the refund process. You can refer to this article for details to get the refund and the timeframe for escalating disputes for refund: https://www.paypal.com/cshelp/article/help100. For further help refer the below article to get details on the refund processing timeframes: https://www.paypal.com/cshelp/article/help130. If you need additional investigation and help with the same issue I would recommend you to contact our customer support team through the available contact options so that our advisors can investigate the case and help you accordingly.  You can reach out to the Support Team by clicking the contact us option at the bottom of PayPal page.

Hope this information helps,

Shiva Dhanush

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