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How do I get the low rate for QR codes?

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When in my PayPal account I can go to "Pay and Get Paid -> QR Code", and it shows me that I can generate a QR code for my account.  This allows me to create a code where the scanner would then enter an amount they want to pay, and it works nicely in general.


However, based on the published fee structure I should be getting a 1.9% + 10¢ fee rate on transactions greater than $10.00, and this is not occurring.  I'm still paying the full rate when payments come in this way.




I also tried creating a PayPal invoice and then creating a QR code associated with that invoice.  This is available on the PDF if you print an invoice, and you can also create one with the API.


However, once again, I do not see the 1.9% rate happening when we do this.


Can I get some clarification on this?  Should I be getting that low rate no matter which type of QR code we use?  Also, why am I not getting the low rate on either of them?  Is there something else I need to do in order to activate this rate?


Any information on this would be greatly appreciated.  Thanks!


Angell EYE -
PayPal Partner and Certified Developer - Kudos are Greatly Appreciated!

How do I get the low rate for QR codes?


Hello @angelleye,


Welcome to PayPal Community! I understand there may be a discrepancy in the fees being applied to your account. I know this can be concerning. If you need to have your account reviewed to have the current rates adjusted, please contact Customer Support for further guidance. Please click on 'Contact' at the bottom of your PayPal page to display additional options to reach us for more specific assistance. After verifying some information from you, they will be able to help you with your inquiry. 


I hope this helps!

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