How do I cancel an invoice sent by me that is pending my payment!?

JesseR1
New Community Member

I have a pending invoice from Nov 2021 for some software I purchased for my business, the invoice says pending payment though I click on it and it says for me to pay. I click pay then it says you can't pay as you are the seller??? I just want this thing removed and I have no clue how to do that as I know I have already paid for my software. Can you help?

Login to Me Too
1 REPLY 1

PayPal_Joy
Moderator
Moderator

Hi @JesseR1,

 

Welcome to the PayPal Community!

 

I'm sorry to hear that you still have an invoice stating that it needs to be paid. I understand how frustrating this would be. I see you've stated that the invoice says you are the seller. In this case, I suggest viewing the Help Center article here to view how to delete or cancel an invoice.

 

I hope this helps!


Joy
If you have found any post within the Community to be helpful, please leave a Kudos or Accept it as a Solution.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.