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Hi, I received a refund, but I can't find it anywhere in my PayPal balance.

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Calixtus
Contributor
Posted on

Hi, I received a refund, but I can't find it anywhere in my PayPal balance, or even in my bank account. Where is the money, do I have to wait awhile for it to be transacted or something?

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Solved

Hi, I received a refund, but I can't find it anywhere in my PayPal balance.

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PayPal_RebeccaN
Moderator

Hi @Calixtus

 

Thank you for posting in the PayPal Community!

 

Correct, if you paid using your bank account originally, your refund will be credited to your bank account. 

 

A refund to your bank can take 3-5 business days. 

 

I hope this helps, have a nice day! 

 

-Rebecca. 

 

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3 REPLIES 3

Hi, I received a refund, but I can't find it anywhere in my PayPal balance.

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kernowlass
Esteemed Advisor

@Calixtus 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/sg/smarthelp/article/how-can-i-view-the-status-of-a-refund-on-my-paypal-accou...


Advice is voluntary.
Kudos / Solution appreciated.

Hi, I received a refund, but I can't find it anywhere in my PayPal balance.

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Go to solution
Calixtus
Contributor

So does that mean I got to wait for the transaction to my bank account?

Solved

Hi, I received a refund, but I can't find it anywhere in my PayPal balance.

Options
Go to solution
PayPal_RebeccaN
Moderator

Hi @Calixtus

 

Thank you for posting in the PayPal Community!

 

Correct, if you paid using your bank account originally, your refund will be credited to your bank account. 

 

A refund to your bank can take 3-5 business days. 

 

I hope this helps, have a nice day! 

 

-Rebecca. 

 

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