Hello @AllieJB,
Welcome to our community help forum and thanks for posting here!
Sorry to know that the amount received is not reflecting in your PayPal balance. Sometimes, customers may inadvertently use their balance to make the payments. I would suggest you to review the transaction details and the status in the activity page by logging to your account using desktop or laptop. If the balance is not yet updated, please reach out to our customer support team through the available contact options on our website or message us through our Twitter(@AskPayPal) and Facebook page for additional assistance.
I hope this information helps!
Bindu
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