HELP. TRANSACTION FINISHED. NOT IN MY ACCOUNT

[PetrKrava]

Hallo. I send a money for Ebay item, received money back same day from seller.

Paypal say TRANSACTION FINISHED. I cant do anything with this.

BUT after 12 days I have no money in my account. What I can do? Thanx

[kernowlass]

@PetrKrava 

Did you get a paypal email to say a refund had been issued?

Does it say on hold / pending or completed in your paypal account?

How did you fund the paypal payment which linked funding source?

[PetrKrava]

Yes, I received email from paypal

No hold, no pending.

I pay from credit card, refund to credit card. But no money back 😞

I cant do anything in Paypal, because refund is FINISHED 😞

[kernowlass]

@PetrKrava 

If you funded the original Paypal payment to the seller from a card then once marked refunded/completed it will automatically go back to that bank account or card.
Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/smarthelp/article/FAQ1212

[PetrKrava]

22 days, No money at account 😞 What can I do? Where to ask? Some Paypal contact for this?

[PetrKrava]

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[kernowlass]

@PetrKrava 

Did you read the bit I posted saying allow up to 30 days?

If you would like to check with customer services >

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378