Friend from USA can't donate to my Ukrainian account

[Linux1111]

Hello. I am from Ukraine and asked my friend from USA for a small financial aid. But he can't send it to me, he got an error, here is a screenshot

He says that he not asked about "friend/family" option or so. Is it unavailable in USA?

[kernowlass]

@Linux1111 

Paypal account holders in the Ukraine can now receive payments with the recent change of policy, but they are restricted to receiving only friends/family payments as per link.
https://www.paypal.com/ua/smarthelp/article/faq4646

You still can't do commercial transactions and receive goods/services payments.

[Linux1111]

We tried everything without success and finally i've just created new Paypal account with new mail, and right after registration i've seen button "Request money" which i never seen before. But i even not used it, i just gave new mail to my friend and he send me money in one click, which then i successfully transferred to my card. So it's clear that my current main account is somehow "broken". I've created it back in 2007 and using it 15 years in a row, it even have my Ukrainian passport verified. I REALLY not want to move to a new account, as well as maintain two accounts for sending and receiving funds. How i can escalated my request to somebody who can check and fix this problem?

[user125263]

hi what was the country of your first and second account?