Hello I sent money to a friend using the family and friends method, turns out they dont have access to that account any longer, it has 2FA which was on another phone they no longer have nor do they remember the old phone number, so that cant even get into the account from paypal themselves,
So I was wondering how can I get the money back should I just get my bank to get the money? and if they do what will happen to my paypal will they ban me.
I apologize for the inconvenience you have experienced with the recent payment. I can understand that you are referring to the personal payment and the recipient is facing an issue with login, in this case, you can suggest the receiver contact our phone support team so our team will have a check and help the account holder get the account access, once he gets the account access he can use the received payment or you can reach your financial institution and try to file a dispute on this payment, not to worry your account will not go under limitation or blockage if you file a dispute with your bank. In the best case, you can recommend that the recipient reach our phone support team and try to get the account access.
