Hello @Gilbert-Ah,
Welcome to PayPal Community Forum and thank you for posting!
I'm sorry you're having trouble with a recent transaction. It sounds like the purchase may have been processed as a guest checkout. If you see a PayPal transaction on your credit or debit card statement, but can’t find the transaction in your PayPal account, it’s likely that your payment was completed through our guest checkout. A guest checkout transaction happens when PayPal is used as the payment processor, but you weren’t logged into your PayPal account at the time of the purchase. You can click on the link that should be mentioned in the email you received at the time of your purchase. If you have a problem with your guest transaction and want to open a dispute, go to your Resolution Center and click Report a Problem. If you need any help, you can contact our Customer Support Team through the available contact options on our website. Please do not hesitate to reach out to Customer Support by sending a DM on Twitter or Instagram or a PM on Facebook.
I hope this information helps,
Ayesha
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