Error when paying through PayPal on Gumtree Australia

[Watto3]

I’m am trying to pay a seller on Gumtree when I try through the app I keep getting the error “Something went wrong” but when I try through the website I get the error “Their might be an issue with your PayPal account” any help appreciated. After receiving that error message I have made purchases through other websites via PayPal and they have worked fine.

[kernowlass]

@Watto3 

Hard to advise when you haven't said which country either of you are in !!

[Watto3]

I’m from Australia as stated above

[PayPal_Bindu]

Hello @ryanacree and @Watto3,

Thank you for joining our community help forum!

Our apologies for the inconvenience you’ve experienced while making payments. Here's our article which gives information about why your payments are getting declined. Please follow the trouble shooting steps mentioned in the above provided link and if the transaction is still not going through, please contact our customer support team through the available contact options on our website for additional assistance.

I hope this information helps!

Bindu

[PayPal_Bindu]

Hello @Watto3,

Welcome to our forum and thank you for your post!

Sorry to hear that you're not complete the payment! To provide one of the safest online payment services our internal security system reviews every transaction before it's approved. In this situation, I recommend you to try again at a later date by clearing your cache and cookies from your internet browser or try to use a different internet browser or device. I appreciate your time and patience on this matter.

I hope this works!

Bindu

[ryanacree]

I am having the exact same issue and I have cleared my cache and cookies and that did not work (which should be obvious since issue is happening on mobile and on computer browser). I contacted PayPal Customer Service directly and they found no issue with my account or could see any payment attempts. So the "hold for review" answer is also bad.

I challenge PayPal to revise their answer policies to this question and find the actual solution as I am still having this issue and PayPal was of no assistance at all at resolving this issue.

[crystal108]

Im currently having the exact same error, Paypal help team also haven't found anything wrong with my account. Would be nice of Paypal to look into this as a broader issue since its happening to a few people now.