Error Message: "You can't send them money. Your recipient can't accept payments right now."

7ToesBill
Contributor
Contributor

Someone I know is trying to send me money, but they are receiving an error message (red triangle w/exclamation mark😞 "You can't send them money. Your recipient can't accept payments right now." Has anyone else had an issue with this? I haven't blocked this person, so why are they getting the error? I have looked at my account and don't see where I have shut off receiving payments. 

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1 REPLY 1

PayPal_Ayesha
Moderator
Moderator

Hello @7ToesBill,

Welcome to PayPal Community Forum and thank you for posting!

I'm sorry to hear that you're facing this issue when trying to receive payments. I understand how frustrating and concerning this would be. As per the information that you've shared, it seems like our internal security system may be blocking the transactions from going through due to some issue in your account. For this situation, I would recommend you to check the Resolution Center to see if there are any notifications about your account which might be causing this issue. If everything looks fine on the account, I suggest contacting PayPal Customer Support, please click on 'Contact' at the bottom of any PayPal website page to view available options. You can also reach out by sending us a private message on Facebook or a direct message on Twitter or Instagram.

Regards,
Ayesha

  


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