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Does paypal refund transaction fees if I have to refund the customer?

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Nebbiestarr
Contributor
Posted on
If I have to cancel an order for an Item a customer purchased from my bonanza booth and refund the customer, will PayPal refund the transaction fee that they charged?
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Does paypal refund transaction fees if I have to refund the customer?

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sharpiemarker
Esteemed Advisor

@Nebbiestarr 

 

No. Original fees paid are not refunded however it’s free to issue a refund.

 

It also depends on how PayPal is integrated at various marketplaces. It appears Bonanza is not one of those marketplaces that use PayPal’s eCommerce platform services exclusively where it generates a “Partner fee” in the PayPal transaction details because Bonanza’s final value fee refund has to be requested independently:

 

https://support.bonanza.com/hc/en-us/articles/360000777331-How-to-Handle-Returns-at-Bonanza

 

Bonanza has to update that refund directions link for PayPal though. Leads to an error message.


Kudos & Solved are greatly appreciated. 🙂

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Does paypal refund transaction fees if I have to refund the customer?

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sharpiemarker
Esteemed Advisor

@Nebbiestarr 

 

No. Original fees paid are not refunded however it’s free to issue a refund.

 

It also depends on how PayPal is integrated at various marketplaces. It appears Bonanza is not one of those marketplaces that use PayPal’s eCommerce platform services exclusively where it generates a “Partner fee” in the PayPal transaction details because Bonanza’s final value fee refund has to be requested independently:

 

https://support.bonanza.com/hc/en-us/articles/360000777331-How-to-Handle-Returns-at-Bonanza

 

Bonanza has to update that refund directions link for PayPal though. Leads to an error message.


Kudos & Solved are greatly appreciated. 🙂

Does paypal refund transaction fees if I have to refund the customer?

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Nebbiestarr
Contributor
Got it. Thanks for tour time 🙂

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