Deposit not reflecting

Gichu
Contributor
Contributor
Hello? My deposit has not reflected 12 hours from adding cash from my mpesa account. Please help.
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1 REPLY 1

PayPal_JonK
Moderator
Moderator

Hello @Gichu,

 

Welcome to the PayPal Community! Here's some information regarding Mpesa transfers I pulled from their FAQ page. 

  • For withdrawals: after you have confirmed the transaction, it takes between 2 hours to 3 calendar days to process a withdrawal from your PayPal account to your M-PESA account, depending on the transaction value. The estimated time will be presented to you before confirming the transaction.
  • For top ups: Top Ups to your PayPal account will generally be processed in real time, but may take up to 4 hours. If your PayPal balance is not in USD, you will need to log in to your PayPal account to confirm the top up request.

If you're experiencing longer than normal timeframes, I would recommend reaching out to Mpesa's Customer Support teams here

 

Good luck!

 

 - Jon K


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