Depop Payment not recieved by seller but taken from me

brookesp1234
Contributor
Contributor
I made a purchase on depop while forgetting to set up my account properly, so the moneys been taken out of my bank account but the seller hasnt recieved it and theres no proof of my transaction in my paypal account, does anyone know how to get my money back??
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1 REPLY 1

shan06
PayPal Employee
PayPal Employee

Hi @brookesp1234 

Thanks for your post and welcome to PayPal community!

I'm sorry for the trouble you had to go through with this payment. Based on the information you have provided, it seems like a guest payment as the account was not set up properly. When a payment is made, an email notification will be sent to you with the transaction details. if you are unable to find the information you can reach out to our support

I hope this information was helpful!
Shantha

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