Customer full refund querry

[GVLFHROB]

Hi, if the customer cancels their purchase and we give them a refund does the fees incurred get refunded to us the seller? ie: If the customer pays $350 to us minus the $9.40 PayPal fees leaves $340.60 in our PayPal account. I know they get the full amount back but in the passed we have had $350 deducted from our bank account even though the initial $340.60 was still in the PayPal account meaning we are out of pocket $9.40. 
Thanks in advance. Rob

[kernowlass · Accepted solution]

@GVLFHROB 

Paypal no longer returns the fee you were charged when your buyer paid as part of any refund that you issue.
Paypal processes your buyers original payment and then the refund for you, the fee is for providing that service.

[GVLFHROB]

Thank You, I figured as much but just wanted to check to make sure I wasn't doing something wrong.