Credit card refund over 7 days

Suriel14
Contributor
Contributor

I have a confirmation from PayPal that the refund was processed and completed on January 28th, but I called my bank today. There's nothing pending or posted for my refund for 296.75. How long does it take for PayPal to refund a credit card?

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3 REPLIES 3

claire-john
Contributor
Contributor

I feel your frustration! Waiting for a refund can be incredibly stressful, especially when you have confirmation it's been processed.

Based on my own experience dealing with PayPal refunds, here's what I can share:

PayPal usually states that credit card refunds take 3-5 business days, but it can sometimes extend to up to 30 days, depending on your bank's processing times. While January 28th was a Sunday, business days would start from the 29th, putting you around the 5-day mark now. However, since it's already February 8th, it does seem longer than expected.

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Suriel14
Contributor
Contributor
Thank you for the helpful information! If it takes longer than 30 days, what would be the best way of contacting PayPal? When I reach out through the help desk I always get an automated message.
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PayPal_Bindu
Moderator
Moderator

Hello @Suriel14

 

Welcome to the PayPal Help Community and thanks for posting here!

 

I am happy to help you with your inquiry about the refund. As mentioned by @claire-john, refunds to cards usually gets processed in 3-5 business days but it may take up to 30 days depending on the card issuer. If the refund is not reflecting after the time frame, please check with your card issuer and then contact the PayPal Support Team to submit a trace request. You can find all available contact options to reach the team here : How do I contact PayPal customer service?
 

Thanks for the help @claire-john!

I hope this information is helpful!

Bindu

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