Constantly being scammed by paypal

Dboomster
New Community Member
Used xoom about 6 times transferring money from one account to another account using cards. Both cards in my name. All transfers worked just fine. Until my wife was stranded at a gas station today in MI while I'm out of state working storm. I tried sending 50 dollars using quick transfer with the same details I've been using. A few minutes later I was contacted 3:47am that my transfer is under security review. And to fix this problem I needed to call the customer support number. So immediately worried about the safety of my wife and kids in this -3 degree weather i call the number. But the verification team isn't available until 9am my time.. What they took from me was my last 50 dollars on the promise they'd deliver the money "instantly within minutes" And what happend was they made my money their property under the blanket of "security". Now it's currently 7:59am. I had to pull some major strings this time of night trying to get gas to my wife. But thankfully I was successful. Now I can tell what's about to happen here. I'm going to get a call from these people. They're going to ask me 50 questions. All of them will be personal! They're going to collect this information in my name and sell it to a 3rd party company for a profit. Will I receive my money? I'm sure I will, but it'll take hours of my time going back and forth with their incredibly misguided support. It'll take several weeks maybe for me to receive 50 dollars thats transferred in my name to my name. But if I cancel the transaction it'll take 3 to 10 business days for a refund. And they'll keep that 1.99 they charged me for the transaction. With thousands of people writing complaints with the same issue as me. All having their transfer fees stolen using a false flag like "security verification" probably collecting millions of dollars a year doing so. Who's being scammed??
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4 REPLIES 4

kernowlass
Esteemed Advisor
Esteemed Advisor

@Dboomster 

 

How long do Xoom transfers take?
 
Xoom says that most money transfers are received in minutes. However, some payments will take a few days, due to factors like the payment type, destination and verification requirements. You can track your money using the Xoom app or website, to see when it should be received⁵.
 
No one guarantees you will get it instantly.
 
Unfortunately Paypal don't figure in their policies that your wife will go out with children and not check her gas tank / go out without any cash or a card with funds on it or a phone with a payment app on it. If I take kids out I check the gas first and make sure I have at least 2 cards and my phone with me.
 
Don't blame companies for your own issues. 

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Temp20240116Z
Contributor
Contributor
So you're blaming this guys wife because paypal can't follow through on a service that they advertise. It costs an extra fee to receive in minutes just to get it held for days while you still pay the fee. To blame his wife for paypals fraud shows the lowly type of character you are. Some people don't have the option to have 3 credit cards and disposable funds jackass.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Temp20240116Z 

 

Nope, I am saying that you have to sometimes be responsible for your own actions in life.

 

To expect a company to get funds to you instantly via xoom which is NOT guaranteed and then blame them when that doesn't happen is unfair.

 

Paypal work within the policies they state upfront.

 

If they didn't have upfront funds then don't go out in the freezing cold with kiddies having low gas and no available funds.


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Grimreepr
Frequent Contributor
Frequent Contributor

I also noted @kernowlass , in his original statement he admits to having 2 paypal accounts.  That is strictly against PayPal's TOS. 

 


@Dboomster wrote:
Used xoom about 6 times transferring money from one account to another account using cards. Both cards in my name.

Now it could have been flagged due to the fact that his wife's account has his card added, which would get it flagged as suspicious, or they caught the fact that he has 2 accounts registered in his name, which would also get it flagged.

 

We can spitball and guess all we want, Only PayPal support can give him a definitive answer. 

 

Go to PayPal.com click "help" scroll down to "contact us" click that and submit your information and queries there.  They will tell you exactly what the issue was and why there was a security flag attached to that transaction.  This is just people helping people, trying to find solutions.  Sometimes we can help, other times only PayPal support can lend the required assistance.  This appears to be one of those times.

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