Commerce canceled order, transaction on Paypal still is order placed for over a month

[valesosago]

Hi,

I made an order with REI.com, they canceled my order within hours but the transaction is still "order placed" 

"Your payment method will be charged when REI completes your order." I called REI but they said on their end they have canceled the order and reversed the funds, this purchase was made a month ago and the hold has not dropped and PayPal told me the order has an expiration date of September 2022, I dont want to wait a year for the hold to be dropped, please help 

[PayPal_Tricia]

Hi @valesosago, 

Sorry to hear of the trouble with this order. 

This sounds like something our customer support team should look into. You can also reach us on Facebook and Twitter. 

I hope this information helps!

Thanks, 
PayPal_Tricia