Clicked inactive by mistake

Calchill
New Community Member

I accidentally clicked the active auto merchant to eBay to inactive. PayPal told me only eBay can make it active again. When I call their customer service center 3 different times they have no clue how to fix that.  I cannot find anywhere to fix it as well. Any help would b helpful 

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2 REPLIES 2

PayPal_Bindu
Moderator
Moderator

Hello @Calchill 

 

Thank you for posting your question in the PayPal Help Community and welcome!

 

I see you're looking to reactivate your auto payments with eBay. You cannot reactivate an automatic payment after canceling it through PayPal. You need to contact eBay support team to get it reactivated or check for other options to make the payments. 

 

Good luck,

Bindu

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Taz62
Contributor
Contributor

I know this is an old thread but I had a similar issue and wanted to share the resolution for others who might be searching for a solution.My auto pay was moved to inactive for a merchant. I was instructed to contact the merchant and establish a new user agreement for my PayPal account. The merchant was not displaying PayPal as an option, because my bank account was no longer confirmed in PayPal. PayPal support verified and confirmed the bank account associated with my PayPal account and this allowed merchants to once again have the PayPal option, which resolved my issue.

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