Hi @macresreponte,
Welcome to the PayPal Community!
I'm sorry to hear that you haven't received expected funds. I understand how concerning this would be. Are you referring to cashing in winnings from a gaming service? If so, PayPal is a payment processor and doesn't offer gaming services. If you haven't received an expected payment, we recommend reaching out to the specific vendor directly for further assistance with using their services. We also recommend carefully reviewing all merchants conducting games of chance or games with prizes, as many of them may pose greater risk.
I hope this helps!
Joy
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