My card got charged twice for the same transaction. The 2nd time got charged after the seller updated the price due to unavailability of an item. Will my first charged amount get refunded?
Thanks for your post and welcome to PayPal community!
I'm sorry to hear that you were charged twice, please do check if you see two transaction reflecting on the activity log of your PayPal account. Also, If you are seeing two charges you can contact the merchant and ask them to refund one transaction.
I can see only one transaction (ID - 7X260571M45116253). My debit card got charged the 1st time for $55 and the status was showing pending authorization on 2nd April. After that the payment was mark completed on 20th April and again $45.42 (updated price) got deducted from my card. I consider that the 1st amount charged was for blocking the specified amount from my bank account but it should have been refunded after charging the actual amount($45.42) from the card and marking the payment complete but still no sign of it in my bank/card statement
Thanks for the extra information. you are correct. When the first authorization is made we will place a 'Hold' on the amount. If the actual transaction amount is different we will take this amount and the 'hold' will be released. It can take up to 30 days for the 'hold' amount to be refunded. I hope you will see the money back on the funding source soon.
