Captcha problem

CKAllen
Contributor
Contributor

I'm trying to use paypal to make a purchase, but wnen I complete the captcha I'm taken to a page that says "Cannot GET /webapps/hermes/wpsCaptcha" and I'm unable to complete the purchase.

Screenshot 2023-08-07 191203.pngScreenshot 2023-08-07 191131.pngScreenshot 2023-08-07 191151.png

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1 REPLY 1

PayPal_Olivia
Moderator
Moderator

Hi @CKAllen

 

Thank you for your post and for joining the Community! I'm sorry to hear that there was a problem with the Captcha. Have you tried clearing the cookies and cache in your browser and reattempting the transaction? Has it since been successful? If not, please reach out to Customer Service for further troubleshooting. Click Contact at the bottom of the PayPal website for contact options.

 

I hope this is already resolved though!

 

Olivia

 

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