Cant find money sent to previous primary email

Granny_Annie
Contributor
Contributor
I added a new email, confirmed it and made it primary, but still kept the old email on my account, even tho I cannot access it and therefore cant confirm it. Where does money sent to the old address end up now? Cuz its not showing up in my account.
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1 REPLY 1

S_Ameen
PayPal Employee
PayPal Employee

Hi @Granny_Annie 

 

Welcome to the PayPal Community! I am sorry to know that you are unable to locate the money sent to your old email address. If you have received the money to your old email address, you need to confirm the email address and accept the payment from the email. If you do not accept or claim the payment, it will be reversed to the sender within 30 days and the sender can also cancel the payment from their account. In this case, please contact the sender and ask them to cancel the payment and then resend it the primary email address linked with your account.

 

I hope the provided information is helpful to you.

 

Ameen

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