Cannot transfer money from my PayPal to M-PESA

[Thee_lovechild]

Hey I’m from Nairobi Kenya I’ve been trying to withdraw money from my PayPal account to my M-PESA and it keeps on telling me that the transaction cannot go through

[PayPal_JonK]

Hello @Thee_lovechild,

Welcome! I'm sorry to hear you're unable to transfer money to your M-PESA. Have you made sure your name on your M-PESA account matches exactly with the name on your PayPal account? I'd recommend first double-checking that and then reaching out to M-PESA to see if there are any issues to be resolved on their end. For more information, visit their FAQ page.

Good luck!

 - Jon K