Cannot send money to my PayPal.me link

Benwalton08
Contributor
Contributor
When trying to send money to my PayPal.me link the sender gets an error message saying the receiver can’t receive the money.
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3 REPLIES 3

Benwalton08
Contributor
Contributor
Sender is in Germany and I’m in Thailand
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PayPal_Meghan
Moderator
Moderator

Hello @Benwalton08 and @Grimreepr

Thanks for joining the PayPal Community, @Benwalton08, and we appreciate you starting this one off, @Grimreepr!

I understand your recipient has been unable to send you a payment through your PayPal.Me link successfully, and I'm sorry to hear that. Thailand accounts are able to receive Goods & Services payments from Germany. If you know the sender is trying to send the payment in a different currency from what you normally accept, I suggest reviewing your payment receiving preferences to ensure you don't have any settings blocking it. 

If you've never received a payment before, please visit this Help Center article to learn how to establish your new account so you're ready to begin accepting payments. In addition to confirming your email, I also recommend ensuring your account is verified and you've confirmed your identity. If you continue to encounter difficulty, this Help Center article has a few more troubleshooting steps; reaching out to Customer Support may also provide you with more details. 

I hope this helps and that you receive your payment soon! 

- Meghan


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