Cannot change payment method on a particular subscription.

dcarle01
New Community Member

Hello, I'm having a problem changing the payment method for a recurring subscription payment.  It is only my Netflix subscription that has this problem. Every time I try to change it, an error message appears: "An unexpected error has occurred. We apologize for the inconvenience. Please try again later." This error has appeared for several months, every time I've tried to change the payment method of this particular subscription (I can change the payment method of other subscriptions without any problem). My objective is to change payment method on the subscription from my bank account to my credit card.

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1 REPLY 1

pkkh
PayPal Employee
PayPal Employee

Hi @dcarle01 

 

Thank you for contacting community.

 

I see you're facing issues changing payment method. You may need to cancel this Billing Agreement and set up a new Billing Agreement to change the payment method. 

 

Thank you

Punith

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