Cancelling client payment

OScott1
New Community Member

I need to cancel a client payment (they have already done so from their end). The client is still being requested for payment every 5 days when the total transaction should have been cancelled. They have cancelled at their end and I need to do something at my end to complete the total transaction so the request does'nt continue. What do I need to do?

 

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PayPal_Joy
Moderator
Moderator

Hi @OScott1,

 

Welcome to the PayPal Community!

 

I'm sorry to hear that you've been unable to cancel a payment from a client. If you are referring to an invoice that has been sent, you can visit the Help Center article here to view steps on how to cancel an invoice. 

 

If you are referring to an automatic payment or subscription that your client is signed up for, you can visit the Help Center to view Merchant Subscription FAQs.

 

I hope this helps!


Joy
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