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Cancelled - Authorisation: How do I get my money back?

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Jabbertronix
Contributor
Posted on

I have a transaction that got to the authorisation stage where PayPal sends you an email saying 'you have authorised of x to x', however, long story short the transaction was cancelled and even though PayPal says I wasn't charged, money has been taken out of my account. When I look at the transaction details through PayPal it says "The temporary authorisation was cancelled and your payment method wasn't charged." However, through my bank I can see that I was charged. 

1 REPLY 1

Cancelled - Authorisation: How do I get my money back?

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PayPal_Chase
Moderator

Hi @Jabbertronix,

 

Thank you for your post!

 

I am sorry to hear you haven't received the funds back as of yet. When a temporary authorization is created, your bank will hold the funds temporarily, until the transaction is completed. We don't take the funds in these situations from the bank while the authorization is still pending. When a pending authorization is canceled, your bank usually releases the funds quickly, but it can take up to 30 days. You can see more on authorizations here.

 

I hope this helps!

 

Chase

 

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