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Welcome to PayPal Community! I understand that you may be having difficulty cancelling a subscription or automatic payment. I know this can be troubling. If the subscription is also linked to your PayPal account, you can find how to remove it here:
What is an automatic payment and how do I cancel or update one?
If the transaction is not funded through PayPal, please contact Cloud directly for assistance in cancelling the desired subscription.
I hope this helps!
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