Can't transfer money to bank account, says card info need renewing but my card isn't expiring

wajengg
Contributor
Contributor

Hello I'm from Indonesia and try to transfer my paypal money to my bank account. I try from either pc or mobile web browser but it keep saying they cant process it now. Then the email say i need to renew my card information, but my card information doesnt need renewing as in my card isnt expiring. Can anybody help? Thank you.

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1 ACCEPTED SOLUTION

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@wajengg 

 

Does your card account info match your PayPal account info? ie. same name, billing address?

 

If yes, contact customer services for further assistance:

https://www.paypal.com/id/smarthelp/contact-us      

Scroll down to click “Message Us” or “Call Us” option on the bottom.

 

Or reach out to PayPal at Facebook or Twitter:    

PayPal on Facebook

PayPal on Twitter


Kudos & Solved are greatly appreciated. 🙂

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1 REPLY 1
Solved

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@wajengg 

 

Does your card account info match your PayPal account info? ie. same name, billing address?

 

If yes, contact customer services for further assistance:

https://www.paypal.com/id/smarthelp/contact-us      

Scroll down to click “Message Us” or “Call Us” option on the bottom.

 

Or reach out to PayPal at Facebook or Twitter:    

PayPal on Facebook

PayPal on Twitter


Kudos & Solved are greatly appreciated. 🙂
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