Can't set order as recieved, seller doesn't get money

Profipyrus
Contributor
Contributor
Hi! I recently bought something off someone via eBay and sent the money to him here on Paypal. I recieved what I ordered 2 days after and now I wanted to mark the payment as "order recieved" so the seller gets his money, but I can't find the button. I know it's supposed to be under activities when I select the payment, but it isn't there. How can I let the seller have his money?
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Profipyrus 

 

THIS IS FROM THE SELLERS POINT OF VIEW BUT IT GIVES YOU HOW IT WORKS.


With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. They can validate the tracking information online, so once it is delivered they can release the funds. IF you have received the funds for a service / virtual or digital sale or no tracking number is applicable Paypal would be unable to release the funds any sooner than 21 days.

However If you mark the transaction as processed then the buyer sender may have the option on their account to mark the transaction as delivery/satisfied. If the buyer sender confirms this by clicking on the "Confirm Receipt" button, funds may be released sooner ie 7 days after the buyer sender verifies receipt. This is not always available or guaranteed. 
If not then sadly its 21 days.


Advice is voluntary.
Kudos / Solution appreciated.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Profipyrus 

 

THIS IS FROM THE SELLERS POINT OF VIEW BUT IT GIVES YOU HOW IT WORKS.


With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. They can validate the tracking information online, so once it is delivered they can release the funds. IF you have received the funds for a service / virtual or digital sale or no tracking number is applicable Paypal would be unable to release the funds any sooner than 21 days.

However If you mark the transaction as processed then the buyer sender may have the option on their account to mark the transaction as delivery/satisfied. If the buyer sender confirms this by clicking on the "Confirm Receipt" button, funds may be released sooner ie 7 days after the buyer sender verifies receipt. This is not always available or guaranteed. 
If not then sadly its 21 days.


Advice is voluntary.
Kudos / Solution appreciated.
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