Can't claim my money
AndrewNYC
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Posted on
Aug-15-2021
05:42 PM
I received a payment from job through another email address. I clicked on it to claim it and Paypal asked me to add the email address. I clicked to do so, and all I got was an explanation mark. I can;'t claim my money
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Payment hold and review
1 REPLY 1
PayPal_Celeste
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Aug-17-2021
10:17 AM
Hi @AndrewNYC,
Thanks for your post, and welcome to the Community! I am very sorry for the trouble you've experienced trying to claim your payment. Generally in order to claim a payment to a new email, the email address would first need to be confirmed. Here's a great Help Center article with steps on how to Confirm Your Email. I hope this helps with the payment!
Take care,
- Celeste
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