Can't access my money - no help from PayPal
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Can't withdraw money. 1. Call robot doesn't understand the issue 2. Resolution center doesn't work 3. No-one responds via text message - I need to withdraw over £1k and PayPal keeps hold of it.. This never used to be an issue.. What's going on..?!
- Labels:
-
Add or withdraw money
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Withdraw Money message: 'We're sorry, something seems to have gone wrong. Please try again later.'
Resolution Center: 'We're sorry, it looks like something went wrong on our end.'
Call robot keeps on telling me to click the 'Withdraw Money' button.. (?!)
No response via Message Center..
Does PayPal still exist..?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hey @Member09,
Thank you for your post and welcome to the PayPal Community Forum!
I would ask that you please ensure you do not have any outstanding account limitations. You can view any limitations on your Resolution Center when you select 'Go To Account Limitations'. Also, check here to see if you need to confirm your identity by following the steps listed here: How do I confirm my identity? (CIP) (paypal.com)
It is important to ensure the bank account you are withdrawing to has your own name registered to it and is confirmed. More information can be found here: How do I confirm my bank account? (paypal.com)
This could also be a security block. I would suggest waiting for 72 hours before trying to withdraw your balance again. After 72 hours, please try and withdraw your balance via the PayPal website rather than the app. Please also avoid using any VPNs.
If this does not work, I would suggest reaching out to our customer service team again, directly.
To contact our Customer Service team, click 'Help' or 'Contact' at the bottom of any PayPal Webpage.
You can also contact us via Facebook PM or Twitter DM's.
For Facebook: https://www.facebook.com/PayPal
For Twitter: @AskPayPal
I hope this helps, have a nice day!
Rebecca
If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- How to recover account with no access to email or phone in Managing Account Archives
- I am unable to remove an old fone number which is no longer in my use since long. in Managing Account Archives
- iFastNet Refund Sent to PayPal on Hold - Confusion Over Shipping Details for Personal Account in Transactions Archives
- Money sent to a closed account and account not accessible but i was refunded to that account in Transactions Archives
- Website scam in Security and Fraud Archives