Can't Remove Old Phone Number

bbimo_
Contributor
Contributor

So, basically I'm trying to withdraw funds from my Paypal to my local bank account, but it keeps asking confirmation to my old phone number that's already gone. I've changed the Primary (Home) and (Mobile) numbers to my current phone number. I've tried removing the number from my profile but it keeps giving me an error message "Sorry, we are not able to process your request. Please try again later." I've also tried logging in and out and refresh everything but it keeps on requesting confirmation to my old phone number, is there any way to fix it?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@bbimo_ 

 

Did you verify your phone number once you added it?

 

If so and still get an issue then..........

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.





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Kudos / Solution appreciated.
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