Can someone help? :(

AndyMoffat
New Community Member

Ive made a payment and its come out of my bank but the person on the other end hasnt received it, i didnt receive an email saying the payment was made, on my notifications it says (preuthorization if not completed any pending payments will be dropped off, usually in a day) does this mean im getting my money back or is it going in the other persons account in a day? I just don't want to make 2 payments and not get one back 😞

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@AndyMoffat 

 

If the recipient doesn’t claim or capture the payment on their end for whatever reason, then the pending authorization will expire and the money is eventually released from hold back to your payment method.


Kudos & Solved are greatly appreciated. 🙂

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@AndyMoffat 

 

If the recipient doesn’t claim or capture the payment on their end for whatever reason, then the pending authorization will expire and the money is eventually released from hold back to your payment method.


Kudos & Solved are greatly appreciated. 🙂
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AndyMoffat
New Community Member
Thank you was stressing out a minute there, you're a life saver 😄
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