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- buyer placed/paid two (equal) orders by mistake.
- he asked paypal for refund (which went stright to me)
- I guess paypal will steal (keep) the fees for he's mistake, out of my balance?
Paypal no longer returns the fee you were charged when your buyer paid as part of any refund that you issue.
Paypal processes your buyers original payment and then the refund for you, the fee is for providing that service.
So if its the buyers fault then see if they will pay the fee as its their mistake, if they agree then do a part refund minus the fee you were charged?
@kernowlass thank you - as I suspected, they will keep the fees.
I can only see one button "refund" - no mention of partial refund. - no "offer partial refund"
What I learned is that I really need to stop offering it as a payment method or add a fee on top of accepting PayPal. - and offer a cheaper, and more fair option.
The d|ck move by me would be to just ship out both orders and let the customer get twice the goods - instead of contacting him and asking whatever he really needed two orders.. That would be a nasty move, and completely in line with PayPal's business model.