Amount debbited two times

[Doddapaneni94]

I have purchased an American based template theough paypal gateway. From my account two times amount has been debitted with two different prices. Please solve my issue soon as possible and credit the amount into my account

[PayPal_Ayesha]

Hello @Doddapaneni94,

Thank you for your post and welcome to the Community Forum!

I am sorry to know that you've been charged twice on the account. In this case, I would recommend you to contact the merchant and request a refund for one of the payments as the payment has been deducted twice. If the merchant refuses to refund, then report the transactions right away. If you face any issues during the process, kindly reach out to our customer support team so that our advisors can help you accordingly.

I hope this helps.
Ayesha