Air bnb has sent a payment to my previous PayPal email address

[OliJeacock]

Air bnb has sent me money over to my old email address PayPal and even though its the same account but a different email it hasn’t come through and I’m unable to log in with the old email address now. How do I get the funds? Air bnb have said they’ve sent it from their side

[kernowlass]

@OliJeacock 

Can you 'add' the old email address to your Paypal account and verify it, if so the funds should show up.

[OliJeacock]

Thank you. Would that work even if I can’t access the old email address?

[kernowlass]

@OliJeacock 

Sadly not.

If you can't access it and the account linked to it was closed it should show as unclaimed on the sender's side, if they can't cancel then it should time out at 30 days.

However if you speak to customer services they may be able to recover and claim the funds for you.

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.