Account locked - trying to refund a person

[cjlloyd13]

Hi, Ive sent money via friends and family and they were hoping to refund the money to me but their account has now been locked for some reason? I have opened a dispute but is there another way they are able to send the money back to me even if their account is locked? I have been told they should just be able to call paypal and request the funds are refunded back to myself but unsure of how true this is? Was hoping it would be that simple.

[PayPal_RebeccaN]

Hi @cjlloyd13, 

Welcome to the PayPal Community, 

To refund this payment with a locked account, this person would need to contact our customer service team for help. 

With regards to your case, there is no Buyer Protection applied to payments sent using the Family/Friends payment option. This is a gift payment and is not to be used for the purchase of items or services, including digital content. I'm afraid, if you chose this payment option we would be unable to help with a PayPal case and you will need to work with the other person directly, 

Thank you. 

-Rebecca