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I have a limitation on my account, have sent (upload) several documents, and also twice were able to connect with PayPal customer service, I am located abroad therefore phone calls are too expensive.
My resolution center requires a incoming limit of increase.
The account belongs to a non profit organization, in which I am the authorized person to handle the one, I need to know exactly which information is missing since I have sent:
Bank account statements (located in Germany)
Meeting Minutes of the association
Letter of authorizations signed by a Vice President
Different bills with address proof (mine).
I can't only submit a business number since it has none, is a worldwide non profit organization which $$ is based in Germany but secretary (me) abroad.
Any clues how can I contact if by phone in a quick call, and in English, or to know what is missing to lift the limits and move back account to normal situation?
UK call centre >>
If you are calling from outside the United Kingdom, use the following phone number: +353 1 436 9004 (international call charges may apply).
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.
I have spoken through the phone already two times (december), with no changes in the account.
The main problem the whole menu by phone is in German not English
I will send a Twitter message to see what they answer.