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Account Limitation - contact with PayPal too difficult

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SolingClass
Contributor
Posted on

Dear

I have a limitation on my account, have sent (upload) several documents,  and also twice were able to connect with PayPal customer service, I am located abroad therefore phone calls are too expensive.

 

My resolution center requires a incoming limit of increase.

 

The account belongs to a non profit organization, in which I am the authorized person to handle the one, I need to know exactly which information is missing since I have sent:

Passport ID

Bank account statements (located in Germany)

Meeting Minutes of the association

Letter of authorizations signed by a Vice President

Different bills with address proof (mine).

 

I can't only submit a business number since it has none, is a worldwide non profit organization which $$ is based in Germany but secretary (me) abroad.

 

Any clues how can I contact if by phone in a quick call, and in English, or to know what is missing to lift the limits and move back account to normal situation?

 

thanks

Matias Collins

 

 

 

 

2 REPLIES 2

Account Limitation - contact with PayPal too difficult

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kernowlass
Esteemed Advisor

@SolingClass

 

UK call centre  >>

 

If you are calling from outside the United Kingdom, use the following phone number: +353 1 436 9004 (international call charges may apply).

 

OR

 

have you considered contacting Customer Service via Facebook or Twitter?

You can send them a personal message from their facebook or twitter pages.

It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.

Account Limitation - contact with PayPal too difficult

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SolingClass
Contributor

I have spoken through the phone already two times (december), with no changes in the account.

The main problem the whole menu by phone is in German not English

I will send a Twitter message to see what they answer.

thanks

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