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Add or withdraw money
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Hi @Samantha4k,
Welcome to the Community!
I'm sorry to hear that you're having difficulty withdrawing funds. Based on the error message that you're receiving, it appears that our internal security system is blocking the withdrawal. Payments can often be blocked or declined if we detect any unusual or suspicious activity. We decline some payments to help protect you from any possible fraudulent activity. If you've verified that there are no suspicious charges in your account, please try the payment again at a later time. Here are some troubleshooting steps that you can also try:
1. Clear cache and cookies.
2. Attempt to log in through the device, location or IP address more consistent with previous account activity
3. Use a different browser or device.
4. Activate location services on your device or in the browser.
5. Ensure the account is not being used using VPN or hosting IP.
6. Wait 48-72 hours and try again.
I hope this helps!
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