Send to a friend option not available to personal account in US

kolson00
Member
Member

I am in the US, using a personal account, trying to send money to another personal account in the US.  My account has a bank account linked. Why is the "send to a friend" option not available to me?  I am following the steps shown at this link:

 

https://www.paypal.com/us/smarthelp/article/how-do-i-send-money-faq1684

 

I have entered the recipient's email.  However, when I get to step 4, there is NO option to select "Sending to a friend."  The confirmation screen only shows "Paying for an item or service" and there is no option to change this.  

 

The "Send to a friend" option has been available to me on previous occasions, so I am familiar with how to use it, but now it's just not there.  What is going on?

Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@kolson00 

 

Are you sure the other person has a personal and not a business account?


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.