Refund has not removed promo offer on a cancelled transaction.

[wilkinsk47]

So I made a purchase of £700 which was refunded the same day. however, the refund did not cancel the promotional transaction that was part of the £700 and was instead used for other transactions on the account. I have spoken to PPC who advised this is due to UK FCA rules. but now in October 2022, I'll be paying interest on a transaction that should not exist as the retailer refunded this.

Why has Paypal used the refund on a 0% offer due to expire next year?

How are refunds from retailers allocated to transactions?

[PayPal_Bindu]

Hello @wilkinsk47
 

Thank you for the post and welcome to our community forum!

I understand your concern about the promotional offer. For this one, I recommend you to contact our PayPal Credit support team over phone. You can reach out to them at 0800 368 7155 and the customer service hours are Monday-Friday 8:00 AM to 8.30 PM (GMT) and Saturday-Sunday 8:00 AM to 6.30 PM (GMT) for additional assistance. 

I hope this information helps, have a lovely day.

Bindu