Homeless with my 3 year old and very confused

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So I live in my car with my 3 year old and we're out of food and diapers. My friend sent me $45 to help with this situation and paypal says they're going to hold that money for 7-21 days until the product is delivered. What product? I had to update shipping information. I never set up a business profile let alone do I have a business. Currently using swim diapers but we're out of food until this gets resolved. I'm horribly stressed in the first place and this made it 12,0000 times worse. Please help me figure this out. I wish I had used venmo because I never have issues..
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Esteemed Advisor
Esteemed Advisor



Here’s how to add tracking information or change the order status: 

  1. Go to your Activity
  2. Find the transaction you would like to update, then click Get your money
  3. If you sold a product, select Product to add tracking information or print shipping label directly. 
  4. If you received payment that does not require shipping (ie. personal payment, delivered in person), sold an intangible item or service, select Service or virtual product to confirm order status. 
  5. Click Submit

You'll get your money 7 days after confirming the order status as Completed.


You may optionally ask sender to ‘confirm receipt’ after 48 hrs of updating tracking or confirming order status, here’s how:


  1. Click Activity at the top of the page.
  2. Find and click the original payment for the item.
  3. Click Confirm receipt.
  4. Click Yes to confirm that you received the order.

***Not all purchases require receipt confirmation.


This hold happens when:


- sender forget to pay with the friends and family option.

- sender could only pay with goods and services option.

- your account is new at receiving goods and services payments

- haven’t received payments in a long time

- unusual activity with your account

- because PayPal detected high value or highly risky transaction

- change in products/services being sold

- received numerous complaints, disputes from customers or other users

Kudos & Solved are greatly appreciated. 🙂
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Hi Minimermaid, 


Thank you for posting on the Community. 


Firstly, I'm really sorry to read about your situation. 


As explained above by @sharpiemarker, these holds are done to protect our customers. 


I understand how urgent this is for you. In order to release this faster, please get in touch with our Customer Service. 


You can do so by following these steps : Go to the 'Help' icon on the PayPal website and click the 'Contact Us' link at the bottom of the page.





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