Homeless with my 3 year old and very confused
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Receiving Money
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Here’s how to add tracking information or change the order status:
- Go to your Activity.
- Find the transaction you would like to update, then click Get your money.
- If you sold a product, select Product to add tracking information or print shipping label directly.
- If you received payment that does not require shipping (ie. personal payment, delivered in person), sold an intangible item or service, select Service or virtual product to confirm order status.
- Click Submit.
You'll get your money 7 days after confirming the order status as Completed.
You may optionally ask sender to ‘confirm receipt’ after 48 hrs of updating tracking or confirming order status, here’s how:
- Click Activity at the top of the page.
- Find and click the original payment for the item.
- Click Confirm receipt.
- Click Yes to confirm that you received the order.
***Not all purchases require receipt confirmation.
This hold happens when:
- sender forget to pay with the friends and family option.
- sender could only pay with goods and services option.
- your account is new at receiving goods and services payments
- haven’t received payments in a long time
- unusual activity with your account
- because PayPal detected high value or highly risky transaction
- change in products/services being sold
- received numerous complaints, disputes from customers or other users
Kudos & Solved are greatly appreciated. 🙂
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Hi Minimermaid,
Thank you for posting on the Community.
Firstly, I'm really sorry to read about your situation.
As explained above by @sharpiemarker, these holds are done to protect our customers.
I understand how urgent this is for you. In order to release this faster, please get in touch with our Customer Service.
You can do so by following these steps : Go to the 'Help' icon on the PayPal website and click the 'Contact Us' link at the bottom of the page.
Regards,
Joyce
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