If you think you’ve received a suspicious email or have been directed to a fake website, forward it to email@example.com and we’ll investigate it for you. After you send us the email, delete it from your inbox. If you clicked on any links or downloaded any attachments within the suspicious email or website, log into your account and view your transactions. It’s also a good idea to change your password.
It can be very frustrating when you try to visit the PayPal website and receive an error message or blank screen. Occasionally, the PayPal website does experience temporary outages and issues. In some cases, we see the issue is caused by something closer to home.
Step 1: Clearing the web browser cache and cookies
If you’re unable to open the PayPal website the first troubleshooting step is clearing the web browser cache and cookies. Here are some computer keyboard shortcuts to the cache and history management menu.
Here’s how to clear the browser cache on a mobile device:
Step 2: Flush the DNS
If that doesn’t resolve the issue the next step is to flush the DNS cache. Most operating systems will automatically save previously visited website IP addresses. This reduces the amount of time it takes to open the website on the next visit. Sometimes bad results get saved and the cache needs to be cleared out.
Step 3: Power cycle router and modem
If that doesn’t resolve the issue the next step is to power cycle the router and modem.
If you’re using a mobile device try turning off Wi-Fi and see if you can open the PayPal website using the data from your wireless provider. Please note: mobile data rates may be applied based on your mobile carrier and plan.
* Also, some users may need to add the www. to the URL to access the PayPal website.
Step 4: Check the PayPal Notifications website for reported outages or contact your Internet Service Provider (ISP)
If you have tried all of these steps and the PayPal website still doesn’t come up there are two possibilities:
To check for scheduled and unscheduled PayPal website outages and maintenance please visit the PayPal Notifications website. If there is an outage, we apologize for the inconvenience and please know that we are working very hard to get the website back up and running. If there hasn’t been a reported outage, I recommend contacting your ISP for additional support.
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