Why is Paypal customer service the WORST?

EnBerlin
New Community Member

I am on the verge of cancelling my acct. I've been a customer for years but after my recent, and ongoing, dealings with Paypal "customer service" I am not sure I want such an incompetent company dealing with my money in any way shape or form.

 

Anybody have any suggestions? Is there a phone line that leads to some other place besides the lousey call centers they hire?

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@EnBerlin 

 



Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.





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EnBerlin
New Community Member

What a joke. Your answer is as bad as the service. You think I didn't try all that? I literally spent HOURS on hold today and yesterday to get an answer that should've taken 5 minutes to answer.

 

Unacceptable!

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kernowlass
Esteemed Advisor
Esteemed Advisor

@EnBerlin 

 

Would you prefer I made up a number for you?

Only that is the only way I can give you any other information then the ACTUAL ONLY WAY TO CONTACT CUSTOMER SERVICES.

And no I have no way to KNOW THAT YOU TRIED ALL THAT AS YOU DID NOT MENTION FACEBOOK OR TWITTER.

So...............your welcome. i will make sure I never respond to your threads again.

 


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