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Wait Time Ridiculous & Bad Business

New Community Member

Wait Time Ridiculous & Bad Business

Dear PayPal,

If your solution to placing someone on hold for hours on end is to have a representative explain how the speaker feature works on your cell phone your business model is flawed.  Seriously.  Use one of the automated help services online?  Sure and then nothing happens, for weeks after the estimated resolution time.  Email us, we will respond within 24hrs?  If an automated email directing you to use automated help services online is not already redundant enough at that moment in time.