Purchased a part for my Aircondition unit and paid the seller via Paypal. Sender gave me the tracking number. I tracked it after a week of waiting and I saw "delivered" on the Auspost Website, while I had recieved nothing. After two weeks of consistent follow up with Auspost, calling their customer servic eline everyday, lodging a dispute witht hem and .....They said, they have delivered the item to the wrong address. Hence they will try to locate the item and deliver it to the corect address. Auspost saying, the parcel had a wrong delivery address. In the mean time I had asked Sender to lodge an investigation from his side as well. 4 weeks down the track, Auspost tells me, dont know where the item is, and closed the case advising me to ask sender either to resend the item to me or refund me. I passed on the message to seller, he refused to do either option. I caontacted paypal and explained the situation and lodged a dispute. Paypal reviewd the case and advised me they are closing the case just because, on the Auspost website it shows"delivered".
How rediculous is this that I expect purchasing through Paypal is a gaurantee they will have your back. After 6 years of trading through paypal, this was the first time I really needed their INPUT and they let me down.
As I mentioned earlier, Paypal Dispute team is just a show to let you think they will protect the buyer and make you use them again and agian.
